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Privacy Policy

Polly Care Services Ltd is a home care agency. This privacy notice explains how we use any personal information we collect about you, during the information gathering process known as an Assessment of Need. Topics covered are:

  • What information do we collect about you?

  • How do we use such information?

  • Access to your information and correction

What information do we collect about you?

The nature of our service means that very personal and sensitive information is discussed, openly and honestly, in order to ensure we can meet your health and social care needs in ways that are unique to your individual circumstances.  The specific type of information is required in order for us to meet our legal and regulatory obligations as a registered provider.

The Lawful Bases which we use are contained within the Data Protection Act 2018 and is/are:

  • Consent: the individual has given clear consent for us to process their personal data for a specific purpose.

  • Contract: the processing is necessary for a contract you have with the individual, or because they have asked us to take specific steps before entering into a contract.

  • Legal Obligation: the processing is necessary for us to comply with the law (not including contractual obligations).

  • Vital Interests: the processing is necessary to protect someone’s life.

  • Public Task: the processing is necessary for us to perform a task in the public interest, or for official functions and the task or function has a clear basis in law.

  • Legitimate interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests. (Does not apply if a public authority is processing data to perform its official tasks).

How information about you will be used

We may share information regarding your care with those who have a need to know, namely Health Professionals, such as GP’s, District Nurses, Hospitals etc., Local Authorities, includes departments such as Social Services, Housing, Day Centres etc. Any relevant person identified by you, such as an L.P.A., and our staff. 

We will not share your information with anyone except those indicated above, unless required by law.  If you do not wish this information to be shared, please contact us via the information below.

Personal information supplied to us is used in a number of ways, for example.

  • To agree a Care Plan

  • To review your care needs

  • To monitor your medication

  • To help us improve our services

How will we use this information?

Upon completion of your Assessment of Need, we compile a Care Plan which sets out tasks, aspirations and outcomes in order to meet all your identified needs and this is regularly reviewed and updated.  This includes liaison with all those involved in your care such as family, your representative relevant health and social care colleagues and other professionals.

Access to your information and corrections

All files held in your name are available for your perusal and you can ask us to remove information which is inaccurate.  Please email or write to us at (Insert contact details here). Where you use our website, cookies are text files which collect log on information and visitor behaviour information.  Cookies track visitor use and compile statistical reports on website activity. You can set your browser to accept or decline cookies.  Please be aware that a decline preference may mean a loss of function in some of our website features.

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If you have any questions about this privacy notice or would like further explanation as to how your personal information is managed contact us via: 




Data Protection Officer

Polly Care Services LTD

Room 9118 Access House 

141 Morden Road



Phone: 02086851777

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